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Complaint process – how to voice your concerns

We hope that you are happy with your experience with the IET, however, we do recognise that occasionally things can go wrong, and if this has happened to you, we want to hear about it.

Complaints about the IET

Our Complaints Policy sets out how to contact us if you wish to make a complaint and the process we shall follow on receipt of the complaint.

It also sign posts you to another process if that is more appropriate depending on the nature of your complaint.

This download provides information on how anyone can make a formal complaint to the IET.

Other complaints procedures

Complaints about members of the IET

This policy sets how the process for making a complaint against an individual member of the IET.

Go to Complaints about members of the IET

End point assessment complaints

This policy sets out the types of complaints that we may receive and the target response times.

Go to End point assessment complaints

Thanks for your patience. We’ve upgraded our systems, all part of our big picture plan to deliver a great experience for you.

Your log-in access has been reinstated for our websites and systems but should you encounter any issues, our Member Relations team is here to support you on +44 (0)1438 765678 or via membership@theiet.org.

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